Cases in which to return the product
There are several cases in which a user can exercise his right to return a product. The first one is because it is defective, in which case the LeanGP guarantee policy would apply. The second one is that the specifications of the chosen product do not adapt to its description due to a typographical error. Also, Spanish legislation includes a trial period of 14 days in which the user can return a product for not meeting their expectations.
The product must be in good condition without bumps or marks of use, with all its accessories and its original packaging. The shipping costs will be borne by the customer (provided that it is not by guarantee case that the guarantee policy will apply). The desire to return must be notified within 14 days of receipt.
How to make a return
First you must notify the shop@leangp email that you want a return or use our form along with your information, mail that was used in the purchase and the order number and the sku (you will find it on the invoice) if in The order there is more than one product. Once approved:
- Prepare the product well packed with its accessories and original packaging.
- Insert a copy of the order invoice (download the invoice from the panel of your account).
- Send the package to the address of the company using a transport method that offers tracking number, we can not guarantee the receipt of the package without it. If you wish we can recommend some transport companies.
- Once received at our facilities, the product will be inspected and you will be notified of the acceptance or rejection of the return.
More about returns
What is the deadline for returns?
-14 days from the receipt of the product.
Who pays the shipping costs?
-If it is a return because you do not want the product or do not like it, you must pay for it.
How long does it take to return my money?
-From the package of your return arrives and inspections and its approval, between 2 and 4 business days. If you made the payment by bank transfer or card, it will take between one and two business days more for the banking regulations.
How do I get my money back?
-The same method you used to make the purchase or if you prefer with a coupon of the same value.
Is there a product that can not be returned?
-Yes, made-to-measure products or software products.